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Sr. Service Engineer




Pay Type:


Main Responsibilities

Works with a professional attitude and is a Team player.

  • Installs/commissions Navigation Systems products at customer sites inside and outside North America.
  • Diagnoses and repairs hardware assembly problems; diagnoses and repairs software configuration, network and integration issues.
  • Assists Systems Engineering and Software Test departments to design, develop and implement system test environments in support of Product Development and project requirements.
  • Actively supports the Training team in the development and delivery of technical training to customers on system installation, maintenance and problem diagnosis.
  • Will sometimes be required to organize and manage team tasks and activities related to the role.
  • Provides customer helpdesk email and telephone support through the OSI Support team.
  • Discussed technical issues relating to the setup and configuration of OEM Sensors and equipment with the OEM.
  • Provides Service Engineering support and advice to internal staff in resolving technical problems.
  • Ensures required records are properly completed and Maintained in accordance with the Service procedures.
  • Produces and maintains all required documentation in compliance with company requirements and ISO 9001:2015 standards.
  • As per the defined procedures, performs all required testing for relevant products, producing and maintaining the required documents in Company databases.
  • Marks (redlines) proven discrepancies in drawings and documentation and forwards the markups to the relevant department for correction.
  • In conjunction with the Systems Engineering department, may create and/or edit as-built drawings and documentation when tasked with design of OSI Systems.
  • Uses the supplied SW and FW tools to interrogate and diagnose issues, configure and update OSI Navigation subsystems and systems.
  • Assesses the supplied SW and FW tools with reference to update and inclusion of new tools to enhance OSI Service capability.
  • Ensures tools, equipment, material and any documentation required for each job is in good order.
  • Ensures awareness of and compliance to all applicable employment, environmental, health and WCB safety legislation.
  • Perform additional project associated tasks as required and determined by the Service Supervisor and Supportability Manager.

You Bring

A Day In The Life Of A Sr. Service Engineer

Discover the day-to-day experiences of our dedicated team, as they share their stories and insights from the forefront of marine navigation technology.