Service Engineer

The Service Engineer provides engineering support for the integration and problem diagnosis of OSI’s navigational system products both, in-house and at customer sites. The incumbent assembles, performs quality testing and diagnostics, installs and configures, services and repairs OSI products and navigational systems for the Company’s clients at world-wide locations.

• Works with a professional attitude and is a Team player.
• Installs/commissions Navigation Systems and products, under supervision where required, at customer sites globally.
• Diagnoses and repairs hardware assembly problems; diagnoses and repairs software configuration, network and integration issues.
• Assists Systems Engineering and Software Test departments to implement system test environments in support of Product Development and project requirements.
• Provides customer helpdesk email and telephone support through the OSI Support team.
• Provides Service Engineering support and advice to internal staff in resolving technical problems.
• Ensures required records are properly completed and maintained in accordance with OSI procedures.
• Produces, publishes and maintains all required documentation in compliance with company requirements and current ISO 9001standards.
• As per the defined procedures, performs all required testing for relevant products, producing and maintaining the required documents in Company databases.
• Marks (redlines) proven discrepancies in drawings and documentation and forwards the markups to the relevant department for correction. Uses the supplied SW and FW tools to interrogate and diagnose issues, configure and update OSI Navigation subsystems and systems.
• Ensures tools, equipment, material and any documentation required for each job is in good order.
• Ensures awareness of and compliance to all applicable employment, environmental, health and WCB safety legislation.
• Perform additional project associated tasks as required and determined by the Service Supervisor and Supportability Manager.

The Service Engineer:
o is accountable for managing assigned work and providing constructive feedback on technical issue encountered.
o applies judgment and makes decisions to solve relatively complex technical issues.
o follows OSI Security guidance/rules when handling confidential information.
o is responsible for effective, professional communication with customers (internal and external).
o is assigned signing authority on certain controlled technical documents as required by OSI.

Education: Degree in Engineering or related field, or Diploma in Electrical/Electronic Engineering.
Experience: Minimum of 2 years of Engineering experience preferably in the military domain; experience in the delivery of complex support solutions to government/military customers is an asset.
Skills: Minimum of 2 years of practical work experience in a Service Engineering environment, preferably in marine electronics; experience in building and troubleshooting computer issues, radar, and electronic sensors is an asset. Experience with navigation products is an asset. Extensive knowledge of Electronic and Windows operating systems; working knowledge of system networks and software scripting; excellent customer relation, prioritization, organizational, multi-tasking and communication skills; detail oriented; ability to work under supervision, independently and as part of a team. A working understanding of communication and data transfer standards is essential. Previous experience and willingness to train other internal and customer technicians an asset.
Other: Ability and willingness to travel (must have a valid passport) and continually learn new procedures and techniques; must be eligible to meet and maintain requirements for security clearance as applicable and if required must be able to work additional hours to meet the objectives of the position.

• Collaborative Culture: Work with a talented and supportive team that values innovation and teamwork.
• Diversity, Equity, and Inclusion: OSI is committed to fostering a workplace where everyone feels respected, valued, and empowered to contribute their best.
• Growth Opportunities: We invest in our employees’ professional development and career growth with an annual employee driven development program.
• Competitive Benefits: Enjoy health, dental, RSP, vacation and a healthy work-life balance environment!