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Sr. Service Engineer

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Department:

Support

Pay Type:

Salary

Main Responsibilities

Works with a professional attitude and is a Team player.

  • Installs/commissions Navigation Systems products at customer sites inside and outside North America.
  • Diagnoses and repairs hardware assembly problems; diagnoses and repairs software configuration, network and integration issues.
  • Assists Systems Engineering and Software Test departments to design, develop and implement system test environments in support of Product Development and project requirements.
  • Actively supports the Training team in the development and delivery of technical training to customers on system installation, maintenance and problem diagnosis.
  • Will sometimes be required to organize and manage team tasks and activities related to the role.
  • Provides customer helpdesk email and telephone support through the OSI Support team.
  • Discussed technical issues relating to the setup and configuration of OEM Sensors and equipment with the OEM.
  • Provides Service Engineering support and advice to internal staff in resolving technical problems.
  • Ensures required records are properly completed and Maintained in accordance with the Service procedures.
  • Produces and maintains all required documentation in compliance with company requirements and ISO 9001:2015 standards.
  • As per the defined procedures, performs all required testing for relevant products, producing and maintaining the required documents in Company databases.
  • Marks (redlines) proven discrepancies in drawings and documentation and forwards the markups to the relevant department for correction.
  • In conjunction with the Systems Engineering department, may create and/or edit as-built drawings and documentation when tasked with design of OSI Systems.
  • Uses the supplied SW and FW tools to interrogate and diagnose issues, configure and update OSI Navigation subsystems and systems.
  • Assesses the supplied SW and FW tools with reference to update and inclusion of new tools to enhance OSI Service capability.
  • Ensures tools, equipment, material and any documentation required for each job is in good order.
  • Ensures awareness of and compliance to all applicable employment, environmental, health and WCB safety legislation.
  • Perform additional project associated tasks as required and determined by the Service Supervisor and Supportability Manager.

You Bring

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A Day In The Life Of A Sr. Service Engineer

Discover the day-to-day experiences of our dedicated team, as they share their stories and insights from the forefront of marine navigation technology.

EVAN LAWRENCE, Senior Technical Trainer

In OSI's Training Department, I create, coordinate, and conduct internal and external training for employees and customers, including online experiences and navy ship sessions. Engaging directly with end-users, I provide practical training on OSI's systems, identifying areas for improvement. Despite the exhaustive nature of training, showcasing OSI's product line energizes me. The collaborative culture fosters positivity, growth, and teamwork within the Training Department and across the organization. Each project involves tapping into diverse ideas to understand system intricacies fully. OSI supports internal and external training opportunities, fostering career growth and promoting internal mobility. The company's culture is collaborative, inclusive, diverse, and amazing.

What To Expect

Creation and coordination of internal and external training programs.
Direct engagement with end-users, providing practical training on OSI's systems.
Opportunities for improvement and enhancement of training experiences.
Energizing experiences showcasing OSI's product line to customers.
Collaborative and team-oriented culture promoting positivity and growth.
Emphasis on tapping into diverse ideas and experiences for comprehensive training.
Support for employee learning through internal and external training opportunities.
Promotion of career growth and internal mobility within OSI's dynamic environment.
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